Latest updates from Adult Social Care for providers
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Updates for providers. [
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Issue 361: 02 April 2024
This bulletin covers:
*Health and wellbeing: *right care, right person; COVID-19 testing; personal protective equipment; adverse weather and health plan
*Workforce: *supportive workplace; learning and development
*Training and development: *Excel training; Rye listening tour
*Adult social care: *satisfaction with the NHS and social care
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Health and wellbeing
Right care, right person
‘Right Care, Right Person’ (RCRP) is a model designed to ensure that when there are concerns for a person’s welfare linked to mental health, medical or social care issues, the right person with the right skills, training and experience will respond.
Police will still attend incidents where there’s an immediate risk to life, a risk to the wider public, or a need to support partner agencies.
Right Care, Right Person will help the police decide:
* when they should be involved in responding to incidents
* when they believe that health or social care services may be better placed to respond instead
The aim is that when someone needs support, they receive timely care from the best and most appropriate agency.
RCRP was first adopted by Humberside Police and is now being rolled out by forces across England. The first of four phases to roll out in Sussex starts today and focuses on call outs linked to medical concerns and routine welfare checks, which until now, have been undertaken by the police - either in response to a call from a member of the public or at the request of other agencies.
Examples of routine welfare checks would be those such as where an adult has missed a planned health appointment; has disengaged from services or someone who is absent from where they should be but are not considered missing.
Next week (w/b 08 April) a Sussex Police webpage with all the detail is scheduled to go live.
More information:
* National Partnership Agreement: Right Care, Right Person
[
]between the Department of Health and Social Care (DHSC), NHS England and policing. (July 2023)
* Getting mental health support: East Sussex Mental Health Directory [
].
We will continue to share updates on the other three phases of Right Care, Right Person as more information becomes available.
COVID-19 testing
This newly published guidance [
] (25 March) explains COVID-19 testing from 01 April onwards and sets out:
* the purpose of ongoing testing
* who will be eligible to access testing
* when tests should be used
Outbreak management for COVID-19 will align with other acute respiratory infections (ARIs). This means that routine supply of free COVID-19 lateral flow device tests for outbreak management in care homes will end. Routine COVID-19 discharge testing of asymptomatic patients from NHS settings into a care home will also end.
The cohort of people eligible for COVID-19 treatments has been expanded following updated NICE recommendations.
And the 119 phone number service currently used for testing queries will stop from 01 April, with a redirect message advising on appropriate routes to report any questions or concerns. These changes will be reflected in due course in the IPC guidance for acute respiratory infections.
More information: Letter from Claire Armstrong, DHSC director of adult social care delivery [
]
Personal protective equipment
Information on ordering personal protective equipment (PPE) was removed from this guidance [
] to reflect the end of the scheme providing free PPE for COVID-19 needs (31 March).
Adverse weather and health plan
The adverse weather and health plan [
] has been updated for 2024. The plan aims to protect individuals and communities from the health effects of adverse weather and to build community resilience in England.
Updates to the plan include information on:
* deaths associated with hot and cold weather
* indoor environmental impacts
* flooding, emerging hazards (storms, drought and thunderstorm asthma)
* behavioural factors
* table of recommendations from published documents and information on health inequalities
*
ensuring staff have undertaken relevant training, for example the NHS e-learning for healthcare platform’s hot weather guidance for carers [
]
The guidance for social care managers for supporting vulnerable people before and during hot weather [
] and the heat-health alert action card for health and social care providers [
] were also updated on 21 March.
Quick reference: summary action card for care homes and other adult social care residential settings [
].
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Workforce
*Nurturing a supportive workplace *
You can now watch back a Skills for Care webinar: nurturing a supportive workplace. [
] It highlights the importance of recognising and valuing staff, and fostering wellbeing.
The 50-minute webinar covers insights and strategies for developing an environment that boosts colleague morale and enhances wellbeing.
Learning and development for retention
Skills for Care workforce data [
] shows that investing in learning and development for your team can help with keeping staff. Average turnover rates decreased from 37% among staff who had no qualifications to 26.5% among those that had a qualification.
To help you plan, deliver and evaluate the learning and development you provide, Skills for Care has produced this bite-sized guide [
].
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Training and development
Microsoft Excel
Whether you’re a beginner or an experienced user, this online session from the Sussex digital in reach team, will cover topics including formulas, functions, data analysis, and more.
It’s on *16 April* and runs from *2:30pm* to *3:30pm*
Book your place on Eventbrite [
]
Rye listening tour
In September 2023, Healthwatch East Sussex held various activities to engage with people from Rye and the surrounding villages to hear their experiences of health and social care.
The full report [
] is now available and also in Easy Read [
]
As part of the Rye ‘listening tour’ activity, Healthwatch also conducted ‘enter and view’ visits at 19 care homes across Rye and Rother (12 specifically for people with a learning disability and autism and 7 for older people).
Enter and view findings from care homes in Rye and Rother [
]
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Adult social care
Satisfaction with NHS and social care
The King’s Fund has published the results of the British social attitudes survey.
A key finding from the 2023 survey was that only 24% of the public are satisfied with the NHS. And only 13% were satisfied with social care.
Read the report: public satisfaction with the NHS and social care 2023 [
]
Sarah Woolnough, chief executive of the King’s Fund, and Thea Stein, Nuffield Trust chief executive, explore what the survey results mean in this blog [
].
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