Latest news update from your housing team at East Devon District Council
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Demand for repairs has led to longer wait times at EDDC
We want to apologise for the delays customers are experiencing. We are receiving a high number of repair requests via the phone, web and EDDC app.
Delays have been made worse by the recent bank holidays and a number of vacancies within the call centre and wider housing department.
Teams are working really hard to answer every call, however, sometimes due to the sheer number of calls, we may not get to you the first time you ring. We would like to thank you all for your patience in the meantime.
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Repairs [
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house repairs
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Help us, help you: Report non-urgent repairs through our website
Completing the e-form [
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This also helps to free up our call handlers for those people who unable to access the internet.
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What is an emergency repair and when should I call?
An *emergency repair* is
* No running water
* Power failure
* Burst pipes
* Gas leaks
* Being unable to secure the lock of the main door
* Electrical concerns (smoking/ sparking plugs for example)
* No heating or hot water
Example of an emergency repair are as follows:
When to call:
To make an emergency repair request call *01395 517458*
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These are the repairs EDDC can help with
Boiler replacement
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These are the repairs EDDC can help with:
* Basins
* Sinks
* Baths
* Toilets
* Drains
* Gutters and external pipes
See the full list here
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To raise a new repair request or to follow up on a previous repair request click here [
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DIY repairs
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Repairs you should carry out or arrange:
* All internal decoration
* Replacing keys
* Replacing broken or cracked glass
* Fitting curtain rails, coat hooks or pelmets and draught proofing to doors or windows
See the full list here
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A message from Catrin Stark, EDDC's Assistant Director of housing regulated services:
Catrin Stark [
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EDDC housing department is being developed to improve service
Catrin said: "EDDC housing department has undergone a number of changes to improve our service offer.
"As part of a review of our housing services at EDDC, we have recently made a few changes within the housing teams and have introduced measures that we feel are needed to deliver you a better service.
"We are very much committed to improving our service to you not only in terms of dealing with your repairs, but by providing services that enable you to enjoy living in your homes and communities. We know that we have some more improvements to make, but please be assured of our commitment to delivering this to you."
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*Our new Resident Involvement Strategy 2024 - 2027*
Community Orchard [
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We are always looking to improve the council’s Housing service to make sure that it meets tenants’ needs. That’s why we’d like to hear your feedback on the new Residents' Involvement Strategy [
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These are: understanding more about our residents, improving the value of our resident involvement, increasing the diversity of our involved residents, improving our communication and consultation, and valuing our involved residents, volunteers, and communities.
Find out more at our launch event on *Tuesday 14 May from 1.30pm until 4 pm* at our Blackdown House offices in Honiton. Alternatively, sign up to the online meeting by emailing tenantparticipation@eastdevon.gov.uk, including your name.
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Job and repairs graphic
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Start you career with EDDC!
Check our available vacancies
EDDC Blackdown House Hontion
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We have multiple job vacancies coming up and we are looking for a variety of people to join our team.
If you would like to show an interest in joining our housing department or call centre please email jobs@eastdevon.gov.uk
*Job roles will also be coming up on our website over the coming weeks here. [
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Find out more about working EDDC [
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EDDC staff art careers fair [
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Our latest vacancies:
Housing Officer - Estate Management
* Salary: £33,945 to £40,221
* Contractual hours: 37
* Basis: Full time
* Job details [
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* Closing date: 05.05.2024
Administrative Officer - Estate Management
* Salary: £27,334 to £29,777
* Contracted hours: 37
* Basis: Full time
* Job details [
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* Closing date: 12.05.2024
Apply online [
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PCC Elections 2024 [
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This email was sent to david.newton@trustedcarcheck.co.uk using GovDelivery Communications Cloud on behalf of: East Devon District Council, Blackdown House, Heathpark Industrial Estate, Honiton EX14 1EJ GovDelivery logo [
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