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Latest news from Charnwood Borough Council
Drop-in events for people affected by recent storms
Be Flood Ready
Communities impacted by recent flooding are being supported through a series of drop-in events.
Residents and businesses affected by flooding will be able to talk to key agencies about their experience, get advice on how to be prepared against further flooding, as well as find out what is being done to help the community recover.
Representatives from Leicestershire County Council, the Environment Agency, district and borough councils, water companies and other organisations will be present at the events.
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Social housing issue
Social Housing Issue? Know your rights, know how to complain
The UK Government has launched the Make Things Right campaign, which is designed to empower residents in making their voices heard when they have problems with their home.
Everyone deserves a home that is safe, secure, and well maintained.
If you live in social housing, your landlord is responsible to fixing issues,
including damp and mould, leaks, broken locks or changes you need to
your home if you’re disabled. They can also help with anti-social behaviour,
like noisy neighbours.
Know the steps to get an issue fixed.
*Step 1.* Report it to your landlord. Then, if it is not fixed...
*Step 2.* Complain through your landlord’s complaint process, and if you’re
not happy with the final response from your landlord...
*Step 3.* Escalate your complaint to the Housing Ombudsman.
Advice about contacting the Housing Ombudsman.
The Housing Ombudsman is impartial, will investigate fairly and can order
your landlord to take action. Once the Housing Ombudsman has ruled against a landlord, they must show they are taking action within 6-8 weeks.
Last year, the Housing Ombudsman ordered landlords to pay over £1m
in compensation to residents.
Know your rights, visit *gov.uk/social-housing* [
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This email was sent to david.gill@trustedcarcheck.co.uk using GovDelivery Communications Cloud, on behalf of: Charnwood Borough Council, Southfield Road, Loughborough, Leicestershire, LE11 2TX GovDelivery logo [
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